概述
If you have a desire to help people and assist in the daily management and operations of the fast-paced service industry, you’ll find a multitude of exciting job opportunities. This certificate will prepare you for a variety of career options in both lodging and food service.
为什么是大湾?
Portsmouth is a premier tourism destination which offers us direct access to a wide range of real-world experiences. From behind-the-scenes tours of hotels to participating in local events, you’ll not only gain valuable experience, but begin to develop your own professional network connecting you to a variety of job possibilities.
实习
Choose to do an internship close to home, over the summer or away at Disney for the semester! 实习 provide many valuable benefits including the opportunity to:
- “test drive” your new career to ensure it’s the one for you 之前 你毕业
- build confidence in your skills and build a great resume
- gain hands-on experience in the field while you earn college credit
- develop your professional network prior to graduation
- transition to a permanent job after graduation
转移的机会
Save time and money by maximizing your Great Bay transfer credits at the following institutions:
- University of New Hampshire (3.5 GPA or better earns a $10,000 scholarship)
- Southern New Hampshire University
- 花岗岩州立大学
行业认证
In several of your courses, you’ll have the opportunity to earn industry-recognized certifications:
- Amadeus Delphi Certification, sales and catering managers
- Servsafe Certification, food protection managers
- TIPS Certification, safe alcohol service training
- AHLEI’s Managing Front Office Operations 证书
职业选择
- Hotels, resorts, casinos and country clubs
- Restaurants and catering operations
- 啤酒厂和酿酒厂
- 游轮和水疗中心
- Ski resorts and recreation facilities
- Assisted living facilities
相关的学位
认证信息
ACBSP认证.
课程大纲
The classes and coursework required is as follows:
Hotel/Restaurant Management
进程ID | 课程 | 理论 | 实验室 | 学分 |
---|---|---|---|---|
HOS110G | Introduction to Hospitality Management | 3 | 0 | 3 |
HOS210G | 客户服务 | 3 | 0 | 3 |
HOS150G HOS230G | or | 3 3 | 0 0 | 3 3 |
H0S235G HOS244G HOS111G | or Introduction to the Spa Industry or | 3 3 3 | 0 0 0 | 3 3 3 |
HOS255G HOS215G HOS250G | or or | 3 3 3 | 0 0 0 | 3 3 3 |
HOS175G HOS225G | Hospitality Marketing and Sales or 酒店法律 | 3 3 | 0 o | 3 3 |
HOS280G 选修 | or 好客选修 | 0 3 | 9 0 | 3 3 |
总学分 | 21 |
With Department Chair approval, one certificate course requirement may be replaced with HOS275G 专业发展.
选修课的选择
- HOS211G Sports and Recreation 旅游
- HOS111G 旅游 and 可持续的做法
- HOS175G Hospitality Marketing and Sales
- HOS201G Tour and Cruise Operations
- HOS202G Educational Travel Experience
- 好客法
- HOS250G活动策划
- HOS215G规划会议 & 约定
- HOS230G 餐厅发展 & 战略规划
- HOS235G食物 & 饮料业务
- HOS244G Introduction to the Spa Industry
- ho255g餐饮销售 & 事件管理
- HOS275G 专业发展
- HOS280G 酒店实习
Program-Specific Requirements
技术标准
Students must be able to demonstrate the ability to:
- Communicate effectively using written and oral techniques, including the use of technology;
- Conduct themselves in a professional manner;
- Work independently and in teams;
- Work with frequent interruptions, respond appropriately to unexpected situations, and cope with variations in workload and stress levels.
项目的结果
• Identify the fundamental components, 历史发展, and current and future trends of the global hospitality industry.
• Explain the significance of the guest-host relationship inherent to the hospitality industry and the strategies used to achieve service excellence.
• Display the necessary written and oral communication skills required to be successful in the hospitality industry, including nonverbal techniques and an appreciation of cultural differences.
• Realize and appreciate the importance of professional, 道德, 法律, and social issues and responsibilities related to the hospitality industry.
• Demonstrate a solid understanding of effective hospitality sales, 市场营销, 管理实践.
• Develop and apply problem solving, 决策, team building and critical thinking skills to practical hospitality management situations.
• Broaden career perspectives and enhance personal and professional development opportunities for a successful career in the hospitality industry.
• Qualify for transfer to a four-year college or university having completed the necessary requirements in hospitality, 业务, and general education for upper level study in Hospitality Management.